These Terms and Conditions ("Terms") govern access to and use of Attio WhatsApp Sync, including associated websites, interfaces, APIs, integrations, customer support, hosted services, and related documentation (collectively, the "Service"). By accessing, configuring, connecting, testing, subscribing to, or otherwise using the Service, you agree to be bound by these Terms on your own behalf and, if applicable, on behalf of the entity, workspace, principal, employer, or client for which you are acting. If you are using the Service on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

1. Definitions

For purposes of these Terms: "Customer" means the person or entity that registers for, purchases, administers, or otherwise uses the Service; "User" means an individual authorized by a Customer to access or use the Service; "Customer Data" means data, content, communications, records, credentials, configuration inputs, logs, metadata, and other material processed through the Service on the Customer's behalf; and "Third-Party Platforms" means external services, applications, APIs, products, infrastructure, payment processors, or communications systems not owned or controlled by us, including platforms designated by the Customer for integration.

2. Eligibility and Enterprise Authority

The Service is intended for business and professional use. You may use the Service only if you are legally capable of entering into a binding agreement and are not prohibited from using the Service under applicable law, sanctions restrictions, export controls, or platform rules. If you administer access for other users, you are responsible for ensuring that those users are aware of and comply with these Terms and any internal policies applicable to your organization.

3. Service Description and Third-Party Dependencies

The Service is designed to facilitate the connection of WhatsApp and Attio workflows, the synchronization of related data, and the administration of settings, access controls, and related operational functions. The Service necessarily depends on Third-Party Platforms, including communications services, CRM systems, hosting providers, and payment infrastructure. We do not control Third-Party Platforms and do not guarantee their ongoing availability, interoperability, latency, uptime, routing, deliverability, policy continuity, regional availability, commercial terms, or legal status.

Third-Party Platform providers may suspend, terminate, rate-limit, block, reject, deprecate, re-authenticate, audit, revoke, investigate, or otherwise alter access to integrations at any time, with or without notice to us. You acknowledge that such actions may impair, delay, degrade, or interrupt the Service and that those effects do not necessarily constitute a breach of these Terms by us.

The Service may offer more than one WhatsApp connection path, including an official WhatsApp Business integration path and a linked-device connection path. If you choose the linked-device connection path instead of the official WhatsApp Business path, you acknowledge that the linked-device path may carry a materially different platform-enforcement risk profile. Without limiting the foregoing, WhatsApp, Meta, or another Third-Party Platform may review, challenge, rate-limit, require re-authentication for, restrict, suspend, disable, or permanently ban the connected account, number, business asset, or linked device, with or without notice. You are solely responsible for deciding whether that connection method is appropriate for your use case and risk tolerance. We do not control, and are not liable for, Third-Party Platform enforcement, suspension, disablement, revocation, or ban decisions.

4. Customer Responsibilities

The Customer is solely responsible for:

obtaining and maintaining all rights, permissions, notices, consents, and legal bases required to connect accounts and process Customer Data through the Service;
ensuring that Customer Data, including communications content, personal data, and CRM records, may lawfully be processed, transferred, disclosed, synchronized, and retained as configured by the Customer;
determining whether the Service is appropriate for the Customer's industry, regulated environment, retention obligations, security requirements, and local legal framework;
evaluating which connection method to use, including whether the official WhatsApp Business path or any linked-device path is more appropriate in light of platform rules, enforcement risk, and the Customer's operational requirements;
configuring the Service in a manner consistent with applicable data protection, employment, telecommunications, marketing, consumer protection, sanctions, and export laws;
maintaining accurate administrative contacts, secure credentials, and lawful team access practices; and
monitoring the Customer's own use of the Service, including automated workflows, synchronization settings, templates, message content, and downstream processing.

5. Restricted and Prohibited Uses

The following restrictions apply to Customer and User conduct in connection with the Service. For the avoidance of doubt, this section governs how you use the Service and does not limit our right to operate, administer, or communicate in connection with the Service as described elsewhere in these Terms. You may not use the Service to:

violate any law, regulation, court order, administrative order, platform policy, or legally binding industry rule;
process or transmit unlawful, defamatory, infringing, fraudulent, deceptive, abusive, threatening, harassing, discriminatory, or malicious content;
send unsolicited communications, spam, or marketing messages in violation of consent, opt-out, or disclosure requirements;
circumvent access controls, impersonate another person or entity, misrepresent authorization, scrape or harvest data unlawfully, or attempt unauthorized access to systems or accounts;
benchmark, reverse engineer, decompile, or derive source materials from the Service except to the extent an applicable law expressly prohibits such restriction; or
use the Service in a manner that creates a material risk to the security, stability, availability, or legal compliance posture of the Service or any third party.

6. Customer Data, Instructions, and Role Allocation

As between the parties, the Customer retains responsibility for the legality, quality, accuracy, integrity, and rights clearance of Customer Data. The Customer instructs us to process Customer Data as necessary to provide the Service, maintain the security and reliability of the Service, prevent abuse, comply with law, and otherwise act in accordance with these Terms, our Privacy Policy, and any separately executed data processing addendum.

If and to the extent applicable law characterizes us as a processor, service provider, operator, or encargada with respect to specific Customer Data, we will process that Customer Data in accordance with lawful instructions reflected in the governing agreement, except where required to do otherwise by law or where necessary to protect the Service, our rights, or other users. If and to the extent we process information for our own operational, security, billing, analytics, legal, or service administration purposes, we may act as an independent controller or business under applicable law.

By accessing, configuring, or using the Service, including by connecting a WhatsApp number, completing a setup acknowledgement, or accepting these Terms, the Customer and User grant us a broad, continuing authorization to communicate with the User through any contact channel associated with the Service, including WhatsApp, email, SMS, in-app notifications, and any other messaging channel linked during setup or use. This authorization covers all categories of communications we determine to be related to the Service, including but not limited to onboarding, introductions, activation, feature announcements, usage guidance, product updates, support, billing, account administration, service status, security notices, partnership or integration opportunities, surveys, feedback requests, promotional offers, and any other communications we reasonably deem relevant to the User's relationship with the Service.

The Customer and User acknowledge that all communications sent under this authorization are authorized communications made pursuant to the User's acceptance of these Terms and are not unsolicited, unauthorized, or otherwise unlawful. This consent is recorded at the time of account setup or Terms acceptance and remains valid unless and until the User affirmatively withdraws consent by disconnecting their account or contacting us in writing. Withdrawal of consent operates prospectively only and does not retroactively affect the lawfulness or authorization of any communication sent prior to withdrawal, nor does it create grounds for any claim, demand, or legal action based on communications sent during the period of valid consent.

7. Security and Credential Handling

You are responsible for maintaining the confidentiality of login credentials, secure links, API keys, cookies, admin access, invitation codes, and any other authentication artifacts associated with your use of the Service. You must promptly notify us of any suspected compromise, unauthorized disclosure, suspicious authentication event, or unauthorized Service access. We may, but are not obligated to, suspend or rotate credentials, invalidate sessions, disable features, or require re-authentication where we reasonably believe such action is necessary for security or compliance reasons.

8. Fees, Billing, Taxes, and Payment Processors

If the Service or any feature is offered on a paid basis, you agree to pay all applicable fees, charges, taxes, and assessments in accordance with the pricing, billing cadence, and payment terms presented to you. We may use third-party payment processors and billing portals, and your use of those services may be subject to separate terms. Except where prohibited by law, fees are non-refundable once incurred, and taxes, duties, levies, or similar governmental charges are your responsibility other than taxes based solely on our net income.

9. Service Changes, Suspension, and Discontinuation

We may modify, add, remove, limit, or discontinue features, integrations, APIs, dashboards, workflows, pricing, plans, or support channels at any time. We may suspend or restrict access to the Service, in whole or in part, immediately and without liability, if we reasonably determine that: (a) you have violated these Terms; (b) your use presents a security, fraud, abuse, legal, or platform compliance risk; (c) a Third-Party Platform has suspended or restricted the relevant integration; (d) continued performance could expose us or another party to legal or regulatory risk; or (e) suspension is necessary for maintenance, emergency remediation, or incident response.

10. Data Retention, Evidence Preservation, and Deletion Requests

Upon account termination or receipt of a deletion request, we will process the request in accordance with our Privacy Policy and applicable law. Notwithstanding any deletion request, we reserve the right to retain any information, including personal data, account records, consent records, communications metadata, configuration history, setup acknowledgements, operational logs, and security event data, for as long as reasonably necessary to: (a) establish, exercise, or defend legal claims; (b) comply with legal, regulatory, tax, accounting, or audit obligations; (c) respond to or cooperate with governmental or regulatory investigations; (d) enforce these Terms; (e) prevent fraud, abuse, or security incidents; or (f) protect the rights, property, or safety of us, our users, or third parties.

Where a user or former user has threatened, initiated, or indicated an intent to initiate legal proceedings, regulatory complaints, or other adversarial actions against us, we may place a litigation hold on all data associated with that user and retain such data indefinitely until the matter is fully and finally resolved. A deletion request submitted during or after such a threat or proceeding will not override our retention rights under this section, and we will inform the requestor of any applicable limitation.

11. Intellectual Property and Feedback

We and our licensors retain all right, title, and interest in and to the Service, including all software, designs, interfaces, documentation, workflows, trade dress, know-how, and derivative works, other than Customer Data and third-party materials. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the applicable service period.

If you provide suggestions, ideas, recommendations, bug reports, or other feedback relating to the Service, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use that feedback for any lawful purpose without restriction or compensation, provided that we will not publicly identify you as the source of feedback without your permission unless otherwise required by law.

12. Confidentiality

Each party receiving non-public information from the other ("Confidential Information") will use at least reasonable care to protect the confidentiality of that information and will not use or disclose it except as necessary to perform under the governing agreement, exercise rights under the agreement, comply with law, or protect against fraud, abuse, or security incidents. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without restriction, is independently developed without use of the disclosing party's Confidential Information, or is lawfully received from a third party without a duty of confidentiality.

13. Warranties and Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, OR FREEDOM FROM INTERRUPTION, ERROR, HARMFUL CODE, OR SECURITY VULNERABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE AT ALL TIMES, OPERATE WITHOUT DELAY, MAINTAIN COMPATIBILITY WITH ANY THIRD-PARTY PLATFORM, OR ELIMINATE THE NEED FOR YOUR OWN LEGAL, COMPLIANCE, SECURITY, AND OPERATIONAL REVIEW.

14. Indemnification

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, personnel, contractors, agents, licensors, and service providers from and against any claims, proceedings, liabilities, losses, damages, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Customer Data; (c) your violation of these Terms; (d) your violation of applicable law or third-party rights; (e) your failure to obtain required notices, permissions, or legal bases; (f) any dispute between you and a third party concerning communications, records, CRM data, consent, privacy, or platform authorization; or (g) any claim, demand, threat, or legal proceeding initiated by you or on your behalf that is determined by a court of competent jurisdiction or arbitrator to be frivolous, vexatious, brought in bad faith, or without reasonable legal or factual basis, including demands relating to service communications that were authorized under these Terms at the time they were sent.

If you direct a legal demand, threat, or claim at us that relates to service communications sent during a period of valid consent under these Terms, you acknowledge that we may: (i) retain all records of your account, consent, setup, communications, and interactions indefinitely for defensive and evidentiary purposes; (ii) disclose such records to legal counsel, courts, regulators, insurers, and other parties as reasonably necessary; and (iii) pursue recovery of our legal costs, fees, and damages to the fullest extent permitted by applicable law if such demand is determined to be without merit.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, EXPECTED SAVINGS, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100), IF NO FEES WERE PAID.

The foregoing limitations apply regardless of the theory of liability, including contract, tort, negligence, strict liability, statute, restitution, misrepresentation, or otherwise, and notwithstanding any failure of essential purpose of any limited remedy. Nothing in these Terms limits liability that cannot lawfully be excluded or limited under applicable law.

16. Compliance with Local Law; Non-Waivable Rights

The Service may be used across multiple jurisdictions, including the EU, UK, United States, Brazil, Mexico, Argentina, Colombia, and other countries in Latin America and elsewhere. Laws in those jurisdictions may impose mandatory privacy, consumer, employment, telecommunications, electronic messaging, record retention, cybersecurity, or public policy requirements that cannot be waived by contract. These Terms will be interpreted, to the extent reasonably possible, in a manner consistent with such mandatory requirements. If a provision of these Terms is unenforceable in a given jurisdiction solely because a local law provides a broader non-waivable protection, that provision will be enforced to the maximum extent permitted, and the remainder of the Terms will remain in effect.

17. Export Controls and Sanctions

You may not use, export, re-export, transfer, or make the Service available in violation of applicable export control or sanctions laws. You represent and warrant that you are not located in, under the control of, or ordinarily resident in a restricted jurisdiction to the extent such use would violate applicable law, and that you are not using the Service for a prohibited end use or on behalf of a prohibited person.

18. Governing Law and Forum

Except to the extent prohibited by a non-waivable law of your jurisdiction, these Terms and any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be governed by the laws of the State of Wyoming, United States of America, without regard to conflict-of-laws principles. Subject to any mandatory forum rights that cannot lawfully be excluded, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in or serving Wyoming, and each party waives any objection based on inconvenient forum or similar doctrine.

19. Miscellaneous

These Terms constitute the entire agreement between you and us regarding the Service except for any separate written agreement, order form, subscription document, or data processing addendum that expressly supplements them. We may assign these Terms in connection with a corporate transaction, reorganization, sale of assets, or by operation of law. You may not assign or transfer these Terms without our prior written consent. Our failure to enforce any provision will not constitute a waiver. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.

20. Contact

Questions about these Terms may be directed to hello@appstronauts.shop.

Last Updated: March 21, 2026